Shipping policy

📦 Shipping Policy

We currently offer international shipping to New Zealand and Australia

Standard Shipping: 6–10 working days
DHL Express Shipping: 3–5 working days

Delivery times are estimates and may vary depending on the destination, courier operations, customs processing, and public holidays. Working days exclude weekends and public holidays.

The estimated delivery time begins after your order has been processed and dispatched.

📍 Delivery Address

Please ensure that your shipping address is complete and accurate at checkout, including apartment or unit numbers where applicable.

Orders with incorrect or incomplete addresses may experience delays or failed delivery. Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been placed, we may not be able to modify the shipping address if the order has already been processed or dispatched.

If a parcel is returned to us because an incorrect or incomplete address was provided, we will work with you to arrange a suitable solution. Additional shipping costs may apply for reshipment.

📦 Lost or Missing Packages

If your tracking information shows that a parcel has been delivered but you have not received it, please contact us as soon as possible. We will assist you in contacting the relevant courier and investigating the delivery.

📞 Customer Support

If you have any questions about your order or delivery, please contact us through our Contact Us page. We are committed to providing clear and transparent information throughout the purchasing and delivery process.