Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Returns for Change of Mind
If you are not satisfied with the colour, size, fit, style, or otherwise change your mind about your purchase, you may request a return within 5 days of receiving your order, provided the item meets our return eligibility requirements.
For returns that are not related to a product quality issue, the customer is responsible for all return shipping costs and any applicable customs duties, import taxes, or other charges associated with returning the item.
As our products are fulfilled and shipped directly from selected partners in China, returns may need to be shipped internationally. We will provide the return address and instructions after your return request has been approved.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.
Please provide your order number and clear photos of the item so that we can assess the issue.
If the item is confirmed to be defective, damaged, or incorrectly supplied, we will work with you to provide an appropriate solution.
Exchanges
We do not offer direct exchanges.
If you would like a different size, colour, or style, you may request a return within 5 days, subject to our return eligibility requirements.
For returns that are not related to a product quality issue, the customer is responsible for all return shipping costs and any applicable customs duties, import taxes, or other charges associated with the return.
Once the return has been approved, you may place a new order for the item you would like.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
For approved returns that are not related to a product quality issue, the customer is responsible for return shipping costs and any applicable customs duties, import taxes, or other charges. These costs will not be reimbursed by NURA FASHION.
If your refund is approved, the applicable refund amount will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@nurafashion.co.nz.
Contact Us
If you have any questions about our return or refund policy, please contact us at: